Legal

Refund Policy

Last updated: 2026-10-12

This policy covers refunds for Vendly Pro subscriptions, billed through Creem. It's written to comply with the EU right of withdrawal for digital subscriptions, and to be clear about the one condition that ends that right early: actually using what you paid for.

1.Your 14-day right of withdrawal

If you're a consumer in the EU/EEA or UK, the law gives you 14 days from the moment you subscribe to Vendly Pro to change your mind and get a full refund — no reason needed — for any period you haven't yet used.

2.Why — and when — that right ends early

Vendly Pro gives you access the moment you pay: unlimited feeds, cross-market comparison, everything, instantly. EU law (Art. 16 of Directive 2011/83/EU) allows this exact trade-off: if you explicitly ask for immediate access and acknowledge you're giving up the waiting period, your right of withdrawal ends as soon as you start using the paid features — not after 14 days.

At checkout, you'll be asked to confirm:

"I want immediate access to Vendly Pro, and I understand that once I start using it, I lose my 14-day right to a refund for the current billing period."

In practice, that means:

Situation	Refund?
You paid, haven't logged in / used any Pro feature yet, and it's within 14 days	Yes, full refund
You paid and used at least one Pro feature (viewed a Pro-only feed, opened cross-market comparison, etc.)	No — you've consented to immediate access and the service has been performed
You were charged twice, charged after cancelling, or charged the wrong amount due to our error	Yes, always — see §4

3.Cancelling vs. refunding

These are different things:

Cancelling stops future renewals. You keep Pro access until the end of the period you already paid for, then it reverts to Free. Do this anytime from your account settings.
Refunding returns money for the current period. It's only available under the conditions in §2 above.

4.Billing errors

Regardless of usage, you're always entitled to a refund if:

You were charged more than once for the same period;
You were charged after you had already cancelled;
The amount charged doesn't match the price you agreed to.

Email us and we'll fix it, no argument needed.

5.How to request a refund

Email [email protected] with the email address on your account and, if you have it, your order/receipt reference from Creem. We aim to respond within 5 business days. Approved refunds are returned to your original payment method, usually within 10 business days, via our payment processor.

6.Payment processor

Payments are handled by Creem, who may apply their own processing terms in addition to this policy.

7.Contact

Questions about a charge or this policy: [email protected]